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F.A.Q.s

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Shopping Information

WHERE IS YOUR BASE?
Our offices are based on 16 EZ Chrysanthou Mylona Street, 3030, Limassol, Cyprus (MARDE LTD)
HOW CAN I CHECK MY DELIVERY STATUS?
The tracking number of the shipping is sent with the shipping confirmation via e-mail. 
In case you loose the code you can contact the Customer Service at orders@marde.com.cy and we can assist you further

Payment Information

WHICH PAYMENT METHODS CAN I USE?
For the moment you can use paypal, an internationally used payment method.

WHEN IS THE AMOUNT DUE CHARGED?
As we receive the order, we make a pre-authorization control on the credit card to make sure there are sufficient funds to finish the transaction. The goods will not be sent before this pre -authorization check is completed. We will charge the payment on the card after confirmation that the order was accepted.

Orders and Returns

WHICH COURIER DO YOU SHIP TO?
At the moment we are collaborating with 2 couriers: Fedex and TNT; while for Cyprus we do work with Datapost and Akis Express.

WHICH COUNTRIES DO YOU SHIP TO?
We ship all over the European Union: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary. 
If your country is not in this list, don’t worry, just e-mail us and we will make our best to deliver to you.

HOW MUCH IS THE SHIPPING COST?
Express shipping to EU:20 EUROS
Express shipping to non EU:35-50 Euros depending on the region.
Please note that delivery within Cyprus is free.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
We ship it on the same day and depending on the country you are based at:
Express shipping to EU:3-5 business days
Express shipping to non EU :7-10 business days
Please note that for Cyprus we have a same-day delivery.